Hi Nancy! Thanks so much again for your order and for the candid feedback, which is well noted and will be shared with our manufacturer as we're always trying to improve. Every single product in our catalog is sold new and is backed by a manufacturer's warranty. So, for issues like this, rare as they may be (fortunately!) we invite customers to give the manufacturer a call. In any case, we're so happy you enjoy your new Grandby 3 person outdoor sauna and you can count on enjoying it for years more to come. :-)