Before making a purchase, we encourage you to read through the following policies and procedures:
If you still have any questions, concerns or problems, please feel free to contact us for additional information.
We compare our prices to our competitors’ prices on a regular basis to make sure we’re giving you the best price available online. But just in case we’ve overlooked something, here’s our promise to you: If you find the same product available for a better price on another web site, we’ll beat their price by $10.
To receive a price match, please use the live chat icon in the lower-right corner of any page on our website, or use the contact us form to send us the following details:
- Your full name
- Your e-mail address
- Your phone number
- Name of the product you purchased or would like to purchase
- Competitor’s price (including shipping, processing, taxes, and all other fees)
- Web site address (URL) of the competitor’s product offering
Lowest Price Guarantee Terms & Conditions
Competitor’s product must be the identical model from an authorized U.S. dealer. Specifically, the product must have the same U.S. manufacturer’s warranty, model number, contain the same components, and must be brand new (not refurbished). Competitor’s product must be in stock. We reserve the right to verify another online company’s product availability and price before issuing a price match or refund. We do not price-match on products listed on auction websites or member-only websites (such as sites that require a periodic membership fee). The Lowest Price Guarantee does not apply to obvious pricing errors or clearance or close-out items (since they are one-of-a-kind and priced according to their condition). The Lowest Price Guarantee applies to the total cost to purchase and deliver the item, including shipping, processing, handling, taxes, and other applicable fees. The Lowest Price Guarantee applies to products offered online via e-commerce websites. It does not apply to private party sales or products sold at “brick-and-mortar” stores. We reserve the right to refuse an order on which we would incur a loss. Furthermore, refunds are limited to the amount of gross profit we recognized on the sale (purchase price less our cost for the product).
We’re on a mission to make you happy, and we won’t rest until we’ve succeeded. We will do everything we can to make your shopping experience with us easy and enjoyable. How are we going to do this, you ask? Read on…
Before the Sale
We do our best to make sure our prices are always the lowest online. In fact, we know our prices are the best online because we sell all of our products at the published M.A.P. (Minimum Advertised Price) price set by the manufacturers. If you have any questions about this please feel free to contact us.
At the Sale
We sell only the finest quality products from reputable manufacturers who generally back their products with warranties. We sell only new products – no refurbs, no open-box items, no used items – everything is BRAND NEW. The personal information and credit card information you provide us with is safe and secure, and we promise to protect your privacy.
After the Sale
We’ll ship your order within 3 business days (usually faster) and keep you updated on the status every step of the way. You can contact us during regular business hours with any questions you have. Our Returns & Exchanges Policy (above) provides assurance that we’ll take care of you in the off chance that you have any problems with your purchase.
All standard ground shipping in the lower 48 states is free. Generally, orders placed with us will leave the warehouse within 3 business days, or however many business days are specified on the individual product page. In the event of a delay, we will be sure to contact you and let you know when your item will ship. Although your item may ship out immediately it may take longer than that to receive your tracking number. Tracking numbers will be sent to you via email as soon as that information becomes available to us.
We use a complex network of suppliers and warehouses, ensuring that we keep our shipping costs down and our fulfillment process efficient. Shipping times are best estimates based on aggregated historical data accounting for, but not limited to, time of year, demand, parts or staff availability, product customization, and product preparation. Individual product lead times and final delivery estimates given in terms of business days on each product listing. These times are not guaranteees but are kept as up to date as possible. If you have questions about shipping or anything else, please don't hesitate to contact us.
Shipments To Alaska & Hawaii
We ship all of our products free to the lower 48 states. If you live in Hawaii or Alaska, please contact us for an affordable, competitive shipping quote!
Freight Deliveries of Saunas
Saunas are shipped on a pallet using a freight carrier (such as SAIA, RoadRunner, FedEx Freight, etc.) and are delivered to the end of the driveway. On request, sometimes the carrier may deliver to the front door, although this is not guaranteed or always possible. However, saunas ship in multiple boxes on the pallet, so you don't have to take everything inside at once. If you want to request white glove delivery, feel free to contact us for any options available!
Unfortunately, we do not offer international shipping at this time.
Your satisfaction is our top priority. We sell only the finest quality products from reputable manufacturers, so we rarely have problems with any of our products. But if your item is damaged or defective in some way, we’ll make sure you’re taken care of. Most of our products are backed by a manufacturer’s warranty. If your item has a defect, please contact the manufacturer as instructed in the paperwork that came with the product. If you need help contacting the manufacturer, feel free to contact us. If your product was damaged during shipping, contact us and we’ll help you get the replacement parts you need or arrange for total replacement of the product at no cost to you.
Please find your specific situation from the list of scenarios below to learn how we handle that particular situation:
You decided to cancel your order: If the order hasn’t been shipped out yet, we can cancel the order and issue you a refund with no penalty. If you do not cancel the order until after it has already been shipped, your situation will be handled according to situation 5 below. After submitting a request for cancellation, please allow 2 business days for us to communicate this to the manufacturer, carrier, and other parties involved. Sometimes, we cannot cancel a shipment already queued for the next business day or two, although we will make every effort to do so. Shipments initiated during the following 2 business days after your request and their tracking codes are applicable to this policy, and, in this case, your case will be handled according to situation 5 below.
You received the product but the product is not working correctly, is missing parts, or is visibly damaged or deformed: If the item isn’t working correctly, and it does not appear to have been damaged during shipping, please see the paperwork that came in the original box for instructions on how to file a warranty claim with the manufacturer. The manufacturer is responsible for any manufacturing defects or deficiencies with its products. (If the item is damaged or defective due to shipping damages, please see situation 3 directly below.)
You received an item that appears to have been damaged during shipping: If a package appears to have been damaged during shipping, the item is oftentimes still okay. If the packaging for your item appears to be damaged, be sure to keep all the original packaging until you’ve determined whether or not a shipping insurance claim needs to be submitted. If any of the original packaging is thrown away, we cannot file a shipping insurance claim. Discarding shipping materials or box contents waives your right to get your product replaced or repaired. Before contacting us, please test the item’s functionality. If everything works okay, there is no reason to contact us or file a shipping damage claim. If your product is not working correctly due to the damages that occurred during shipping and you have kept the original shipping materials, please contact us so that we may submit a shipping insurance claim. Once we have confirmed that you still have the original shipping materials and that the item was damaged during shipping, and after we have officially filed the shipping insurance claim forms, we will send out new parts or a new product at no cost to you.
You’ve received the product but you’ve decided you want to return it: If you receive an item and decide to return it, you can do so if and only if all of the following requirements are met:
- The item must be unopened, unused, and still in the original packaging.
- You must contact us to notify us that you’d like to return the item within 30 calendar days of receiving the item.
- You MUST contact us to get an RMA Number and return instructions PRIOR to returning the item.
- If you return an item without all three of the above requirements being met, the item will be refused and come back to you and no refund will be issued. If you meet all three of the above requirements, your refund will be issued in one of the following two manners (which we will discuss with you over the phone):
- You can receive the full amount you originally paid for the returned item (less our actual cost for shipping and handling) as a store credit, OR
- You can get a cash refund for the amount you originally paid LESS a 20% restocking fee and our actual cost for shipping and handling.
You refuse the delivery of your order, and it comes back to us: If you refuse an item and it comes back to us, you will be issued a refund LESS a 20% restocking fee and our actual cost for shipping and handling. If the item is damaged during the shipping process, no refund will be issued until the shipping insurance claim process is complete. Once the shipping claim process is complete, you will be issued a refund in the amount we are reimbursed by the shipping company (minus the amount the shipping company charges us for the shipment to you and back to us). If the shipping company does not approve the claim, we are unable to provide a refund.
We offer financing through PayPal Credit, and for a limited time PayPal Credit is offering 6 months no interest & no payments.
Follow these simple steps to use PayPal Credit for your purchase:
- Add the item to your shopping cart.
- Proceed through the checkout steps & select PayPal as your payment method.
- Once signed into PayPal click the ‘Apply Now’ link next to the financing option
- Follow the steps to apply and complete payment.
That’s all there is to it! Approval is generally immediate and you can use PayPal Credit to place your order with us. You then have 6 months to pay your financed to avoid interest or penalties.
Rest assured that your personal and credit card information is safe with us. We utilize a firewall and also protect all transactions using Secure Sockets Layer (or SSL, sometimes referred to as a secure certificate), which is an encryption technology that works with Netscape, Microsoft Internet Explorer, and AOL browsers. This ensures that only we can view your personal information.
You know how a lot of people are scared of flying, even though it’s statistically safer than driving? The same paradox exists for online credit card use versus traditional credit card use. Online purchases are statistically safer than using your credit card at a restaurant or department store. Technical experts state that online purchases are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the liability for you up to $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at our site while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting guidelines and procedures.
Thank you for shopping with us. We are fully committed to protecting your privacy. We collect statistical information on the products and pages you view. We analyze that information to enhance your shopping experience with us. When you place an order, we collect basic information such as your name, address, phone number, email address, and credit card information. We use this information to process and ship your order, and to contact you regarding your order and to answer any questions you may have. We may also share this information with certain suppliers, freight and shipping companies and manufacturers for the sole purpose of processing and shipping your order.
After you place an order or register for our newsletter, we may contact you at a future date to keep you informed of sales, promotions, new product releases, etc. Any additional information you provide us will enable us to customize your experience at our site, showing you products and specials that may interest you.
We have put security measures in place to protect you against unauthorized access, loss, misuse, and alteration of your personal information that we collect. We utilize a firewall and use SSL encryption (secure certificate) to keep your information secure. We use your Internet Protocol (IP) address to identify you and possibly to gather general demographic information.
There are several features on our site that allow you to easily share product or other valuable information with your friends. Any email addresses provided to us in the use of these features are used solely to deliver that particular email. They are NOT retained in our database.
Your use of this site demonstrates your acceptance of the following terms & conditions. If you do not agree to these terms & conditions in whole or in part, please do not use this site.
Electronic Communications – You agree to receive communications from us electronically (via email). You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any and all legal requirements that such communications be in writing.
Product Reviews – Unless indicated otherwise, when you post content or submit material on our site, you grant us a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You also grant us and our sub-licensees the right, but not the obligation, to use the name that you submit with such content. You represent and warrant that you own or control all rights to the content you post or submit; that the content is accurate; that use of the content will not violate this policy; and that the content will not cause injury to any person or entity. You agree to indemnify us for any and all claims resulting from content that you submit or post. You agree that we have the right, but not the obligation, to monitor, edit, and/or remove any activity or content. We shall have no responsibility and assume no liability for any content posted by you or anyone else.
Copyright & Trademarks – This website and its contents are intended for your personal use. Unless otherwise noted, all content on this site, including text, graphics, logos, button icons, images, audio clips, and software, is our property and is protected by United States and international copyright laws. All software used on this site is our property and is protected by United States and international copyright laws. Third-party content providers also own copyrights in the content original to it. You may not modify, publish, adapt, transmit, participate in the transfer or sale, exhibit, distribute, display, reverse engineer, decompile, dissemble, perform, reproduce, create derivative works from, or in any way exploit any of the site content, on this site, in whole or in part. You may download or copy one copy of the site content for personal, noncommercial use only, provided that no changes in or deletion of author attribution, trademark, legend, copyright notice, or other proprietary notices shall be made. Downloading or copying site content for other than personal, noncommercial use is expressly prohibited without the prior written permission of us or any other copyright owner. You acknowledge that you do not acquire any ownership rights by downloading or copying any of the product listings, descriptions, or prices, nor may you frame or utilize framing techniques to enclose any trademark, logo, or copyrighted material from the site or use any meta tags or any other hidden text utilizing our names or trademarks, without our express written consent.
You shall be solely responsible and liable for any and all damages resulting from any infringement of copyrights, proprietary rights, or any other harm resulting from any uploading, posting, or submission of your content on the Site. All rights not expressly granted herein are reserved.
Product Descriptions and Prices – We attempt to describe products featured on this site as accurately as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. In the event a product is listed at an incorrect price or with incorrect information due to a typographical error or an error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. We apologize for any inconvenience this may cause you. (If you are not completely satisfied with your purchase, you may return it as described in our Return Policy)
Copyright Infringement Claims – If you believe that any material or content posted on this site constitutes copyright infringement, please contact us and we will make all efforts to remedy the situation as quickly as possible. (This notice is issued pursuant to the Online Copyright Infringement Liability Limitation Act.)
Protecting Children – We are careful to protect the safety and privacy of children. Our web sites are general audience sites. Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children’s online activities and use parental control or other web filtering technology to supervise children’s access to the Internet.
Disclaimer of Warranties – EXCEPT AS EXPRESSLY STATED HEREIN, WE MAKE NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON OUR SITE. EXCEPT AS EXPRESSLY STATED HEREIN, WE EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON OUR SITE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BY USING AND PURCHASING PRODUCTS FROM THIS SITE, YOU AGREE THAT IN NO EVENT SHALL WE, OR OUR REPRESENTATIVES, BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCTS SOLD.
Our failure to exercise or enforce any right or provision of the Terms & Conditions shall not constitute a waiver of such right or provision. If any provision of the Terms & Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms & Conditions remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of this site or the Terms & Conditions must be filed within one (1) year after such claim or cause of action arose or be forever barred.